Frequently Asked Questions
Got Questions? We’ve Got Answers.
Onboarding
A: AirTrip strives to make the onboarding process as simple as possible. Once you provide us with the relevant information and documentation (financial statements, tenancy agreements, insurance policies etc.), we can start identifying opportunities for investment security and growth. Our process is as follows:
1. Book an inspection of the property (or properties).
2. Complete an in-depth property appraisal comparing the potential of Short Term versus Long Term.
3. Provide furniture packages and interior styling if required.
4. Take professional photos of the property and upload them to our easy-to-use owner platform so you stay updated on the listing status.
5. Publish the property listing across various trusted platforms for maximum exposure.
A: It depends on your existing tenancy situation, availability of documentation, and the general market condition. We do our best to check off each step in a reasonable timeframe, however to ensure an efficient AirTrip journey, some steps could take longer than others.
A: AirTrip offers a fixed onboarding management fee of $750. This fee includes photography, inspections, appraisals etc.
A: You can choose to leave some personal belongings if you wish. Storage for is often a key element of a positive guest experience, as well as having general space for their own belongings.
We can provide valuable decluttering tips and a checklist to ensure your possessions are safe and your Short Term Rental is successful.
A: Depending on your property, our recommendations can change. Chat to our friendly in-house team today to learn which insurance policy is best for your portfolio, budget and lifestyle.
A: You could own anywhere between 0-3 properties to become an AirTrip Property Partner. While it is ideal to have some experience in the buying and investing process, we can help you refine your understanding of the rental market and industry as a whole.
A: Not at the moment. We are a full, end-to-end Airbnb management service.
Bookings
A: Depending on your property’s size, condition and furnishing inclusions, we can push your listing to go live within 7 to 10 days.
A: AirTrip’s dedicated team will create an eye-catching listing using professional photographers and marketing expertise. You can rely on us to make your property stand out in a competitive market.
A: We advertise your listing across multiple booking platforms including Airbnb, Trivago, Booking.com, Expedia, and more.
A: Our dedicated team of rental experts will perform a property appraisal, cross-referencing similar listings in the area and the market supply and demand. This appraisal includes assessing the size of your house, the number of bedrooms, property condition, amenities and more. Domestic travel laws, seasonal events and general economy fluctuations can all impact how we price your property.
A: AirTrip’s occupancy rates typically sit at 80%+ across our property portfolio. However, this will vary depending on your property type, size, location etc. and fluctuate during different months and market trends. Our flexible strategies and revenue optimization ensure you continue earning above-average rentals returns throughout these fluctuations.
Find out how much your property can earn in todays market
Get an instant market appraisal, obligation-free. Gain insight into the short term market, find out your propertys rental yield and more.
Management
A: Unlike other providers, we do not charge you for property cleaning in our management fees. Instead, all cleaning costs are charged and paid by guests upon booking. AirTrip will handle all payments and extra cleaning/maintenance requests on your behalf.
A: Yes! AirTrip’s entire team works in-house and is 100% vetted and licensed. We don’t outsource any service providers for a streamlined hosting experience.
A: Yes! AirTrip’s entire team works in-house and is 100% vetted and licensed. We don’t outsource any service providers for a streamlined hosting experience.
A: AirTrip is highly committed to your property’s security and guests’ experience. We offer a few key handover options for your guests depending on your preferences, property and location.
These include in-person pick-up from our office or secure lock boxes. You can rest assured that we will know where your key is at all times and have our guest support team available 24/7 to respond to any concerns or requests.
A: Yes. Currently our team offers both English and Chinese support.
A: Yes, our support team is available to guests 24/7. We handle all enquiries, bookings and requests so you can focus on more important things.
A: Depending on your policy, any damage caused by guests will be covered by your Short Term Rental insurance. If your guests make the booking through a platform such as Airbnb, you can usually claim the loss caused by damage through their insurance.
Revenue
A: Yes, we are a member of ASTRA – a leading body in Airbnb management and Short Term Rental Accommodation.
A: Of course. We will identify any opportunities to improve your investment strategy based on the current and predicted market conditions. Our monthly revenue reports will compare your occupancy rates and rental returns to ensure optimal performance.
A: We will electronically send out a revenue report monthly which includes all significant portfolio data, including your net income.
A: To improve revenue where necessary, we can implement promotions and discounts to guests, such as offering an extra night for free to encourage bookings. This works very well to boost occupancy and ratings, and ultimately, your rental return.
A: Yes. We highly recommend claiming our Airbnb management services so you can get the most from your investment.
A: Absolutely. Our flexible business model allows us to manage both Long and Short Term Rentals under one roof. So whether you wish to change due to fluctuations in domestic travel, rental demand, property investment trends or the rise and fall of the share economy, we’ll make sure the crossover is seamless.
A: Currently, we offer our services across Brisbane, Gold Coast, Mackay and Sydney, with plans to expand further in the future. Contact us for more information.
